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mask faq



So, you want to know a bit more? Well, you seem like a curious one. Just the type we like around here.  

Let’s get down to business!  



Where are your products made?

Our bottles are skilfully hand mixed and poured at Mask HQ, Byron Bay, Australia. We’ve been doing it ourselves for 2+ years now to improve quality control and maintain our best formula so you can blast away even the smelliest of boo boos.


So, what’s in your toilet spray formula?

We use a mix of oils that create a barrier on top of the water. We also use ingredients that decreases the density of our formula which keeps our solution sitting nicely on top of the water. There are no parabens, phthalates, or harsh chemicals. And we use the finest essential and fragrance oils from Australia. 



Can I use the toilet spray for an air freshener and vice-versa?

Unfortunately not. Our air fresheners are ineffective as a toilet spray as they don’t contain the mix of oils to create the barrier to stop odours.

Our toilet sprays contain more oil than our air fresheners and as they are a milky white solution (our air fresheners are clear), they can leave an oily residue if used as an air freshener.  



Are your products organic or natural?
Our products are over 80% organic. We also use a stabiliser which isn't 100% natural but safe for all the family. In fact, you would find this ingredient in most shampoos and dish washing liquid. Without this, the solution will throw a wobbly and separate. 



Is there a shelf life for Mask?
Fragrances may lose their potency slightly after 12 months but as a general rule, no.



Are your sprays harmful to the environment?
That’s a good question! Mask has no detrimental impact on the environment and is a very low aquatic toxicity concern.


Septic Tanks?
Sure, you’re fine to go ahead and use Mask. It won’t affect the hard-working bacteria in your tank. 


Is my order secure?

You betcha. Your privacy is of major importance to us. Our site and shopping cart is operated by Shopify. Shopify provides the most reliable and secure shopping cart available. Credit card and order data is encrypted and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure.


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