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mask faq

 

 

So, you want to know a bit more? Well, you seem like a curious one. Just the type we like around here.

These are the common curlies that get asked a lot around here!

Where are your products made?
We are proudly Australian made and owned! We have our office in Byron Bay but recently relocated our production 45mins up the road to Tweed Heads (we ran out of room in Byron and had to purchase 12 shipping containers to hold stock!)

What are the ingredients?
We love transparency! Here's a full list of our ingredients...

Air fresheners
Ethanol (denat, derived from wheat) - helps release the fragrances evenly into the air.
Water - Helps thin the formula. A 100% oil formula will not disperse through our mist spray caps.
PEG 40 Hydrogenated Castor Oil - used to emulsify and solubilize oil and water.
Fragrance - a combination of essential and fragrance oils which are paraben free, phthalate free, cruelty free and IFRA (international fragrance association) approved.

Toilet Sprays
Ethanol (denat, derived from wheat) - used as a solvent to solubilize the oils
Water - Helps thin the formula. A 100% oil formula will not disperse through our mist spray caps.
PEG 40 Hydrogenated Castor Oil - helps to create a barrier on the toilet water surface to trap odors.
Castor Oil - vegetable oil from castor beans. Polysorbate - an emulsifier which also helps to create a barrier on the toilet water surface to trap odors.
Fragrance - a combination of essential and fragrance oils which are paraben free, phalate free, cruelty free and IFRA (international fragrance association) approved.

Hand Sanitisers
Ethanol (denat, derived from wheat) - kills 99.9% of germs.
Water
Glycerine - a moisture preserving agent to prevent dry hands.
Hydrogen Peroxide - used to inactivate contaminating bacterial spores in the solution. We use the same percentage as recommended by the WHO (World Health Organization).
Fragrance - a combination of essential and fragrance oils which are paraben free, phalate free, cruelty free and IFRA (international fragrance association) approved.


Can I use the toilet spray for an air freshener and vice-versa?
Unfortunately not. Our Air Fresheners are not suited as a Toilet Spray as they don’t contain the correct mix of oils to create the barrier to stop odours. Our Toilet Sprays contain more oil than our Air Fresheners and can leave an oily residue on certain surfaces as it is a milky white solution!

So do yourself a favour and get one of both ;)

Are your products safe? What's in them?
Absolutely. We don't use preservatives and all products are paraben free, phthalate free and animal cruelty free. All our fragrances are IFRA (international fragrance association) approved.

Is there a shelf life for Mask?
As a general rule, no. However fragrances may lose their potency slightly after 12 months so best to keep your stock up to date!

Are your sprays harmful to the environment?
That’s a great question! Mask products have no detrimental impact on the environment and have a very low aquatic toxicity concern.

Septic Tanks?
Not a worry! Mask sprays will not affect the hard-working bacteria in your tank - so you can go ahead!

What if I have allergies or respiratory issues?
Please let us know if you have any food allergies as our products do contain natural ingredients (herbs and spices for example). If you do suffer from serious breathing problems or have a respiratory diseases, the use of any air freshener is best avoided. 

Please note: All Mask products are free from parabens and phthalates.

Is my order secure?
Your transaction security is our utmost concern. Our ecommerce store is operated via Shopify. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates. In other words, this platform provides the most reliable and secure system for online transactions. Credit Card and other payment data is encrypted and stored safely and we will never share your personal information with third parties. You are in safe hands!

One final thing!
Do not leave bottles in vehicles in extreme heat as they may melt. Avoid using our products on furniture, leather goods as the fragrance may stain or ruin surfaces. 

 

For information on shipping, refunds and returns, go here