Shipping FAQ
Don’t see your question here? Email us at hello@maskco.com and we’ll help you!
How much is shipping?
Shipping is a flat fee of $12.95 across Australia. Shipping is free for orders over $100. Due to several of our products being classified as dangerous goods for air freight, we are unable to ship them via Express Post.
My order was damaged in transit
Please see our refunds & returns policy HERE
Where is my order coming from? How long will it take?
All orders are dispatched from our Tweed Heads warehouse. We dispatch within 48 hours however, please expect longer dispatch times during sales and busier periods.
I haven’t received my order
Email us at hello@maskco.com and we look into this for you ASAP.
What carrier do you use for your orders?
Australia Post.
Do you offer Express Post service?
Hang tight! Our Express Post service will resume in the coming weeks.
Do you ship outside Australia?
Unfortunately not, however, Mask products are available from our third-party sellers in the US.
