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      Thanks for checking out how we operate! Here’s our no-fuss shipping policies:

       

      How much is shipping?

      Shipping costs $12 across Australia. Need a speed boost? We've got express shipping via Australia Post for $15. And guess what? Shipping is free for orders over $100 🚚

       

      My order was damaged in transit

      Please see our refunds & returns policy HERE

       

      Where is my order coming from? How long will it take?

      All orders are dispatched from our Tweed Heads South warehouse. We dispatch within 48 hours however, please expect longer dispatch times during sales and busier periods. We work quick, because we know there’s nothing worse than waiting for your package to arrive!

       

      I haven’t received my order

      Email us at hello@maskco.com and we look into this for you ASAP.

       

      What carrier do you use for your orders?

      Australia Post.

       

      Do you offer an express service?

      Yes. All customers have the option to choose Australia Post Express during the checkout process.

       

      Do you ship outside Australia?

      Unfortunately not, however, Mask products are available from our third-party sellers in the US.

       

      Don’t see your questions here? Email us at hello@maskco.com and we’ll help you out!