Shipping FAQ



Hey Mask family! Thanks for checking out how we operate! Here’s our no-fuss shipping policies:

How much is shipping?
Shipping is $8.75 Australia wide. Or FREE when you spend over $75 in one order! 

Do you ship outside Australia?
Not at the moment but when this silly COVID thingy dies down a bit, we'll open up to our US and NZ friends! 

What if my order is damaged in transit?
No problem at all. Just let us know and we will give you a full refund and you can keep the product anyway.

What is your refund policy?
We are sure you will love Mask as much as we do, but we might be a little biased… If by chance you are not happy with your Mask goodies we will refund 100% and you can keep the product anyway. Please note that this applies to first time orders only, up to $50.

What is your refund policy for orders over $50?
You have 30 calendar days to return an item for a full refund from the date you received it. Please note that this applies to first time orders only. 

To be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. 

Where do you ship from?
All orders are shipped to your front door from our Byron Bay Hinterland warehouse. We dispatch within 2-3 days and current transit times are 4-8 days. We work quick, because we know there’s nothing worse than waiting for your package to arrive!

Is my order secure?
Your transaction security is our utmost concern. Our ecommerce store is operated via Shopify. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates. In other words, this platform provides the most reliable and secure system for online transactions. Credit Card and other payment data is encrypted and stored safely and we will never share your personal information with third parties. You are in safe hands! 


Got other questions? Go here