Here’s our ‘Happiness Guarantee’ Refund Policy

We want you to love every scent you choose, but we get it—sometimes a fragrance just isn’t the right fit. While we don’t offer exchanges, we’re all about keeping things simple when it comes to refunds!

How It Works:

• We’ll refund up to 3 scents per order if they’re not quite right for you.

• There’s no need to send anything back. This means no more pesky trips to the Post Office!

• Just make sure to reach out within 30 days of receiving your items, and we’ll take care of the rest.

Why This Policy?

We know you’re busy and returning products is a hassle. We simply want your Mask shopping experience to be a breeze! That said, we do need to keep things fair and cap this refund policy at 3x per customer But don’t worry; we’ll always do our best to see things from your perspective.

What’s Covered?

Any fragrance from any product you don’t love.

This policy doesn’t apply to electrical devices, glass bottles, reed sticks, or any other non-fragrance items.

Returning Electrical Goods

If you need to return an electrical item, pop it in the post via Registered Post and hold onto the tracking details. Just a heads-up—you’ll need to cover the shipping cost.

A Few Quick Notes on Returns

•  If you’re returning an item from a set or bundle, the refund will be adjusted accordingly—so no full bundle refunds for a single item.

• Once we receive your return, we’ll process your refund within 48 hours—fast and fuss-free!

• Refunds can only be processed within 30 days of your order’s delivery date, so don’t leave it too long!

Return Address:
Brooke Lee Mask Co. Pty Ltd
14/22-36 Kite Crescent
South Murwillumbah
NSW 2484
AUSTRALIA

Before sending anything back, please reach out to us at hello@maskco.com so we can assist!

What We Can’t Refund

We wish we could work magic, but unfortunately, we can’t refund:

Gift cards, credits, or stolen goods once they’ve been successfully delivered.

Oops! Something's Not Right? Let’s Fix It!

Got a Faulty Item?

Uh-oh! That’s not what we like to hear. Here’s what to do:

Snap a pic of the faulty item.

Send it to us at hello@maskco.com.

We’ll get back to you within 24 hours and sort it out—easy as that!

Received the Wrong or a Damaged Item?

We’ll fix that up for you in no time!

Take a quick photo of the incorrect or damaged item.

Send it to hello@maskco.com.

We’ll respond within 24 hours and get the correct products on their way to you ASAP.

Bonus: You don’t need to send back the incorrect items—because who has time for that hassle?

Order MIA? Let’s Track It Down!

Still waiting for your order to arrive? No worries—just email us at hello@maskco.com, and we’ll chase it up for you ASAP!

We’re here to make sure your experience with us is as smooth and scent-sational as possible. Let us know how we can help!